Terms of Service 

1. Introduction

Welcome to Pearl Secret (“we”, “us”, “our”).
By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service (“Terms”).
Please read them carefully before using our services.

If you do not agree with any part of these Terms, you must not use our website.

For any questions, contact us at: Support@pearlsecret-uk.com

2. Eligibility

By using our website, you confirm that you are:

• At least 18 years old, OR

• Using the site under the supervision of a parent or legal guardian.

3. Use of the Website

You agree not to:

• Use the website for illegal or unauthorized purposes.

• Attempt to damage or manipulate the website.

• Copy, distribute, or exploit any content without written permission from The Pearl Secret.

4. Products & Descriptions

We make every effort to display our products accurately.
However:

• Colors and details may vary depending on screen settings.

• Product materials, dimensions, or packaging may vary slightly.

• All products are subject to availability.

We reserve the right to change product descriptions at any time without prior notice.

5. Pricing & Payment

• Prices are displayed in the currency selected on the site.

• We reserve the right to modify prices at any time.

• Payment is required at checkout and must be authorized before order processing.

We accept major international payment methods (Visa, Mastercard, PayPal, etc. depending on the region).

6. Order Processing & Confirmation

Once an order is placed, you will receive a confirmation email.

We reserve the right to refuse or cancel an order if:

• We suspect fraudulent activity,

• The product is unavailable,

• Payment issues occur.

7. Shipping & Delivery

We ship internationally.
Delivery times vary depending on:

• Destination,

• Customs delays,

• Carrier availability.

Estimated delivery times are provided as guidelines only and are not guaranteed.

Once an order leaves our warehouse, Pearl Secret is not responsible for delays or losses caused by the carrier or customs.

8. Customs, Duties & Taxes

International shipments may be subject to:

• Import taxes,

• Customs duties,

• Handling fees.

These fees are the responsibility of the customer.

We cannot be held responsible for customs delays or charges.

9. Returns & Refunds

We offer returns or refunds in accordance with our Return Policy (available separately).
Generally:

• Customers must contact us at Support@pearlsecret-uk.com before initiating a return.

• Returned items must be unused, in original condition and packaging.

• Shipping fees are non-refundable unless the product is defective.

We may deny a refund if:

• The item was damaged by the customer,

• The return conditions are not met,

• The product is exempt from return (e.g., opened hygiene items).

10. Lost, Stolen or Damaged Packages

Once the carrier confirms delivery, Pearl Secret is not responsible for:

• Stolen packages,

• Misdelivered parcels due to incorrect address information,

• Damage caused by transport.

If an issue occurs, please contact us at Support@pearlsecret-uk.com so we can assist you with a carrier investigation.

11. Limitation of Liability

To the maximum extent permitted by law, The Pearl Secret shall not be liable for:

• Indirect or consequential damages,

• Loss of revenue, profits, or data,

• Issues caused by misuse of products.

Our total liability will never exceed the amount paid for the product involved.

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12. Intellectual Property

All content on our website—including text, images, logos, designs, and product descriptions—is the property of Pearl Secret.
Unauthorized reproduction or distribution is strictly prohibited.

13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for:

• Their content,

• Their policies,

• Their practices.

Using them is at your own risk.

14. Changes to the Terms

We may update these Terms at any time.
Changes become effective immediately upon posting.

It is your responsibility to review them regularly.

15. Contact Information

For any questions regarding these Terms, reach us at:
📧 Support@pearlsecret-uk.com